Center for the Study of Political Islam International

Technical Support

If you are experiencing problems with purchasing or digital downloads, please try the troubleshooting steps below.  If your problems persist, please contact our technical support.

Return Policy

Items may be returned within 30 days of delivery for credit, excluding shipping and handling.

Satisfaction Guarantee

We want you to not only learn about Islam, but also be pleased with the quality of our work. If  we do not meet your expectations, return our books for a full refund on the purchase price, less shipping and handling.


Payments

Paying by Credit Card

The information for the billing fields must match the name, address, and phone number associated with the credit card used for purchases.  The shipping information can be different from billing. The phone number associated with the credit card is required as an extra security measure.

Communications from politicalislam.com will be through email. Your email address is required when ordering to communicate if order fulfillment or delivery issues arise.

Some users outside of the United States have had valid credit card purchases declined due to the country code.  If you experience this problem, please try an alternative payment method such as PayPal, eCheck (direct draft from checking account) or by mailing a Cheque.

We respect your privacy and we will never share your contact information with any third party.  To ensure your security, credit card and bank information are never stored on our servers.  Read the full Privacy Policy here.

Paying by PayPal

PayPal payments are excepted to provide an alternative secure payment method.

Paying by Cheque

Payments by mailed check are also accepted to protect your identity.  When paying by mailed cheque, please include written detail of the order confirmation number you received by email and your delivery address.  Items ordered will be shipped upon payment processing. You will receive a email confirmation when your order has been completed.

Paying by eCheck

To ensure your security, bank information will never stored on our servers.  Read the full Privacy Policy here.


Return Policy

Items may be returned within 30 days of delivery for credit, excluding shipping and handling.

Satisfaction Guarantee

We want you to not only learn about Islam, but also be pleased with the quality of our work. If  we do not meet your expectations, return our books for a full refund on the purchase price, less shipping and handling.


My Account

Purchase History

Q: Why is my purchase history nor remaining downloads visible on “My Account’ page?

A: If you made a Guest purchase, without being logged in, your purchase history and remaining downloads have not been associate with a User Account. To resolve the issue:

  1. Create a User Account on the ‘My Account‘ page
  2. Contact our technical support with the email address used at purchase and the order number(s)
Creating an Account

Creating an account is free, easy, and your privacy and security are respected.

A ‘Create Account’ checkbox is available on the checkout page to make ordering and order history convenient to our customers. We encourage users to create an account.  Read our full privacy policy here.

Download Counts

If you receive an error message ‘cannot download from the URL politicalislam.com’, you are receiving this error because your maximum download count of four (4) downloads per file was exceeded. You may have an incompatible browser javascript which downloaded linked files multiple times.

  1. Check your desktop or download folders to see if the files did download
  2. Visit your ‘My Account‘ page to view remaining download counts
  3. Try the troubleshooting steps to update your web browser javascript (see Web Browsers below)
  4. If you cannot locate the downloadable files you have purchased and the download count limits have been exceeded, please make sure your web browser is up to date before contacting our technical support. Not doing so, may result with the same download errors.

Web Browsers

JavaScript

Problems with digital downloads are usually related to the user’s web browser javascript version. If you receive an error message ‘cannot download from the URL politicalislam.com’, you are receiving this error because your maximum download count of three (3) downloads per file was exceeded. You may have an incompatible browser javascript which downloaded linked files multiple times.  Check your desktop or download folders to see if the files did download. If files did not download to your desktop or downloads folder, please make sure your web browser is up to date before contacting our technical support. Not doing so, may result with the same download errors.

Update the web browser

Try the following steps to resolve download issues:

If download problems persist, please contact our technical support to arrange an alternate delivery method. Please let us know the troubleshooting steps you have tried.

Incompatible browsers

Known incompatible browsers:


Newsletter Subscriptions

Double Opt-In

Q: I subscribed to the Newsletter, why am I not receiving them?

A:  Our Newsletter subscription as a double-opt in procedure.  After you enter your name and email address, you will receive an Opt-in Confirmation by email.  Please follow the links in the email to verify your subscription.  Once you have verified your email address, you will receive a second subscription confirmation email. If the Opt-in confirmation is not in your Inbox, please check your Spam Folder or Junk Mail Folders, and mark the message as ‘Not Spam’.

Anonymous Subscriptions

Q: Do I have to provide my name to subscribe to the Newsletter?

A: No. The name field is optional to subscribe to our newsletter.  Your email address is required.

Unsubscribe

Q: How do I unsubscribe from the newsletter?

A: Follow the links ad the bottom of the newsletters to unsubscribe.  All unsubscribe requests are honored.

RSS

Q: Can I subscribe by RSS Feed?

A: Yes. Click this link to subscribe to our Newsletter RSS Feed.

A: Yes Click this link to Subscribe to our Comments RSS feed.